Warranty & Repair

Our lifestyle jewellery is covered by a 2 year warranty and within that period we will provide you with a repair service for free. The warranty is valid for 24 months from purchase date against all manufacturing defects excluding band, glass, battery and damage caused by unauthorized third parties. Please present your warranty card with the original purchase receipt to us or an authorised dealer.

If your product requires repair after two years, we offer a repair service for a small fee, please contact customercare@de-caron.com to find out more. Our watch rings are powered by a quartz movement.

The battery life span is about 3 years. Please do not change the battery yourself. You can bring it to your local de Caron dealer or send it to us and we will ensure it is professionally changed.

If you want to send your de Caron lifestyle jewellery for repair or you require a battery change, then please get in touch with our Customer Care team and write to customercare@de-caron.com. When emailing (Subject: Warranty & Repair) our team please include your Full Name, Address and Order Number and give a comprehensive description of the issue.